Frequently Asked Questions (FAQ)
Our Products
Yes- our tapioca is made from tapioca starch, the root of the cassava plant, and is gluten free.
You will need your own drinking cup/glass/mug/bottle, sugar, hot water for tea, and your choice of milk.
For the tapioca, check the photos on the product page. While the loose leaf teas are packed with antioxidants, they contain zero calories and no fat, carbohydrate, or protein content.
Once the tapioca is cooked, it will retain its chewiness and texture for about 5-6 hours unrefrigerated. However, we recommend refrigerating the cooked tapioca within 2 hours of cooking it. Ideally, you would consume all the boba you cook in one setting to prevent loss in quality and texture.
Store uncooked tapioca in a dry, cool area, away from heat. Do not place bag in the freezer or refrigerator. Make sure to close the bag completely and try to avoid trapping air in the bag.
Our Packaging
We work with suppliers that care about the environment like we do, and all our products are recyclable and/or made up of recycled material. At the moment, the only items not recyclable in our bubble tea kits are the reusable food grade bags that house the tapioca pearls and loose leaf teas due to the multi-layered construction of the bags. The bags are made up of recycled material, but water is required to recycle paper, and heat is required to recycle plastic and aluminum foil. Because the recycling methods for each material are different, the kraft bags are not classified as recyclable.
With the exception of the kraft bags, all our packaging material is recyclable. We are currently working on packaging our tapioca pearls and loose leaf tea in recyclable packaging material and hope to make updates to the products soon!
My Order
Your orders are hand processed with love and care. Please allow up to 5 business days for packaging, but we try our best to fill orders earlier than that. For orders during holiday seasons, processing time might take up to 10 business days due to the large volumes we handle.
We ship perishable products using USPS Priority Mail, which takes an estimated 1-3 business days for delivery after your order is processed. For non-perishables, we ship via USPS First Class Mail. For large orders, we ship via UPS. Please double check your address to prevent delays or issues in shipping and reach out to confirm current processing time if you require your order to be received by a certain date. bobagreen is not liable for delivery errors due to faulty or incorrect shipping addresses provided at checkout.
Our products are available to ship to the United States through our website. For other international orders, you can place an order via our Etsy Shop.
Our default carrier is USPS and our standard shipping rates reflect USPS services. Please reach out before placing an order to arrange for UPS or Fedex shipping. bobagreen is not liable for delivery errors due to an undeliverable address per USPS.
At bobagreen, your satisfaction is our main priority. Rest assure that in the unlikely event you're unhappy with one of our products, we will try our best to make everything right. Send us the details of your return at hi@gobobagreen.com. Photo evidence will have to be provided when notifying us of unforeseen fault or breakages. Unfortunately, we cannot accept returns for perishable products.
About Us
bobagreen is an eco-friendly bubble tea company. We make bubble tea and bubble tea inspired products that help reduce the environmental impact of our boba addictions. At the moment we are starting with DIY bubble tea kits, but we plan to offer reusable portable straws, cups, and bottles in the near future.
We love boba but we love our planet more- currently, the industry standard is to serve bubble tea in a plastic cup, with a plastic lid, and a fat plastic straw. We believe it doesn't have to be this way, and would like to do our part in preventing further plastic pollution in this world.
Admittedly, while our company is eco-conscious, we know that DIY bubble tea kits aren't exactly a solution to the single-use plastic waste problem. We are not trying to tell everyone to stop visiting their favorite bubble tea shops. We are trying to raise awareness on what is happening to the planet when people en mass use a lot of plastic to enjoy a 10-minute drink. We believe in the good of people and that everyone is always trying their best, so we want to help consumers elevate what they accept as their best effort. With a problem as big as plastic pollution, it's easy to feel like what we do on our own can't possibly matter, but it does. We human beings are blessed with the ability to evolve, to improve ourselves, and to change for the better. There is no perfect solution to the plastic waste crisis. We can only strive for progress over time, but time is running out. As best as you can, please stop contributing to this global crisis.
Partnerships
We love working with partners so we can all rise together. Let us know what type of collaboration you're thinking about - DM us on Instagram or email us at hi@gobobagreen.com.
Interested in helping us raise awareness on single-use plastic pollution? Please reach out to us on Instagram (@gobobagreen).
Processing Time: Please allow 3-5 business days for processing once your order is confirmed.
Shipping Notification: You will receive an email with a tracking number once your order ships. Refer to this tracking number for the estimated arrival date.
Eco-Conscious Shipping: We ship all our products eco-consciously, avoiding plastic bubble wrap, styrofoam peanuts, or plastic tape.
Shipping Carriers: At this time we ship with USPS and UPS.
Delivery Times: Please note that we strive to process and ship out orders as quickly as possible. However, we cannot guarantee delivery times as they are subject to external factors beyond our control, such as weather conditions, carrier delays, and other unforeseen circumstances. Once an order is shipped out, we are unable to make any changes to the delivery timeline. Generally, orders are received well within 5 business days after shipping.
Our policy lasts 15 days. If more than 15 days have gone by since receipt of goods, unfortunately we can’t guarantee you a refund or exchange.
Please choose carefully as we do not accept change of mind returns or exchanges.
All purchases are final. If you'd like to cancel your order, there will be a 15% processing fee.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
